Legal Agreement
Refund Policy
Last updated: 29 July 2026
We would rather fix the work than keep money you are unhappy with. This page explains exactly when you get a refund and how international refunds are processed.
GrowShines (growshines.com) and this refund policy are operated by GROW SHINE LTD., a company incorporated in Bangladesh, registration number C-183520/2022, registered office at Road-21, Sector-11, Uttara, Dhaka-1230, Bangladesh.
Merchant of Record & Refund Processing
Our international order process is conducted by our online reseller and Merchant of Record, Paddle.com. All approved refunds are processed securely through Paddle and returned directly to the original payment method used during checkout.
7 day satisfaction promise
If you are on your first paid month and the delivered work does not match what we promised, tell us within 7 days of delivery. We will redo it. If the second attempt still misses, we refund that month in full.
Try before you pay
Every account starts with a 7 day free trial that needs no card. Use it to judge the quality before you spend anything.
When we refund
| Situation | Outcome |
|---|---|
| Paid but nothing delivered yet | Full refund |
| Work does not match the agreed brief and a redo fails | Full refund of that month or order |
| You were charged twice for the same invoice | Duplicate refunded within 3 working days |
| We miss the delivery time by more than 48 hours through our own fault | 50% credit or refund, your choice |
| We cannot deliver at all | Full refund |
When we do not refund
- Work already delivered, approved and in use
- You changed your mind about the brief after production started
- Campaign or SEO results were lower than you hoped, when the agreed work was performed properly
- Advertising spend already paid to Google, Meta, TikTok or another platform, since that money leaves us immediately
- Third-party costs such as backlink placements, media licences and API charges that we already paid on your behalf
- Accounts closed for breaking our Terms of Service
- Unused allowance at the end of a month, since plans are not usage based
Cancelling a subscription
You can cancel at any time from your dashboard. Your plan stays active until the end of the period you already paid for, and you will not be charged again. We do not charge a cancellation fee.
How to request a refund
- البريد الإلكتروني support@growshines.com with your invoice number or order number
- Tell us briefly what went wrong
- We reply within 2 working days with a decision or a fix
- Approved refunds are sent back to the original payment method via Paddle
How long refunds take (Processed by Paddle)
| Payment Method | Typical time after approval |
|---|---|
| Credit / Debit Card (Visa, Mastercard, American Express) | 5 to 10 working days |
| PayPal | 3 to 5 working days |
| Apple Pay / Google Pay | 5 to 10 working days |
| International Wire / Bank Transfer | 7 to 14 working days |
Please talk to us before opening a dispute or chargeback.
A chargeback freezes your account and slows down the refund resolution. Contacting our support team via email is always the fastest way to get your money back.